1. Data Collection We collect information to provide a better shopping experience. This includes:

• Identity Data: Name and date of birth.
• Contact Data: Shipping address, email, and phone number.
• Transaction Data: Details about payments and products purchased.
• Technical Data: IP address and browser type via cookies.

2. Purpose of Processing In compliance with the DPDP Act 2023, we process your data only for:

• Fulfilling your orders for books and merchandise.
• Sending updates about new releases from our brands like Little Lumis Chronix or TerraChronix.
• Improving website functionality.

3. Data Sharing and Third Parties We do not sell your data. We only share necessary information with:

• Payment Gateways: To process secure transactions.
• Courier Partners: To deliver your physical orders.
• Email Services: To send your digital book files.

4. User Rights You have the right to:

• Request access to the personal data we hold.
• Request correction of inaccurate data.
• Withdraw consent for marketing emails at any time.
• Request the erasure of your data (“Right to be Forgotten”), subject to legal record-keeping requirements.

5. Security We implement industry-standard security measures to protect your data. However, no method of transmission over the internet is 100% secure.

6. Grievance Officer In accordance with the Information Technology Act, if you have any concerns regarding your data or these terms, please contact our Grievance Officer:

• Attn: Legal Dept, Creative Chronix
• Location: Pune, Maharashtra
• Email: [Insert your business email here]

Important Implementation Steps

• Checkboxes: Ensure that at checkout, users must manually check a box that says “I agree to the Terms & Conditions and Privacy Policy” before they can pay.
• GST Integration: Since you are selling merchandise, ensure your Terms mention that invoices will be issued under your registered Start-Up entity.
• Cookie Banner: Add a simple banner to your site asking users to “Accept Cookies” to comply with modern privacy standards.